State of the System Report: To know where you’re going, you need to know where you’ve been.

Mobility for All’s State of the System Report is complete and available for download.

Full Report & Appendices Available Below

The State of the System Report is a critical first step in the Mobility for All plan.

The purpose of the report is to summarize the existing conditions in which The Rapid operates and provide a comprehensive evaluation of current service and system performance. This report assesses the demographic and socioeconomic characteristics of The Rapids’ service area, what transit looks like across the system as well as individual bus route performance. It is intended to serve as the foundation for the development of recommendations.

The State of the System Report is part of the overall study to provide practical and sustainable recommendations to improve the productivity and reliability of The Rapid system. At the start of the Mobility for All planning process several specific goals and objectives were established which can be summarized as follows:

Emphasize convenience and system accessibility. Create a system that’s easier to use, less confusing and a low barrier to entry for existing customers and the broader community. The Rapid should be a system that works for everyone.

Create a reliable system that meets the expectations of customers.Grand Rapids is experiencing unprecedented population growth, and with that growth comes more vehicles, higher vehicle miles traveled (VMT), and congestion. This evaluation should consider on-time performance and develop recommendations to improve the overall reliability of the system.

Evaluate the effectiveness of the current route structure and increase ridership.Given the region’s population growth, there is an opportunity to attract new riders to the system. Travel time competitiveness will be a critical component to consider as well as evaluating the existing radial pulse system, which was designed 15 years ago.

Develop priorities related to coverage, cost effectiveness, and equity.The region is growing faster than funding to support transit, and employment clusters continue to expand geographically. At the same time, housing affordability is a concern, and many people with high transit need are being pushed further from the urban core. This process should help develop a path forward for determining the right balance of service to meet the region’s needs.

Evaluate opportunities for innovative service and vehicles.Transportation throughout the region should be seamless, and there is opportunity for The Rapid to function as a true coordinator for mobility options. In addition to innovative service and new vehicle types, this study will also consider the role of technology in improving mobility.

The State of the System Report gives us the most comprehensive analysis of our transit system to date and provides data critical to taking next steps in improving our system.

View (click) or Download (right-click):

State of the System Report (pdf)

Appendix A: Ridership Maps (pdf)

Appendix B: Route Profiles (pdf)

Appendix C: Weekend Ridership (pdf)

Average Minutes Late by Route (pdf)

StreetLight Data: Latent Demand Analysis (pdf)

Service Reliability Assessment (pdf)






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